Basic Technical Support
All products come with 3 months free email-only technical support and 6 months
upgrade protection from date of invoice. Support after this period is provided under the options
listed below. Eligibility will be confirmed by Ontar prior to providing support.
Before requesting Technical Support, please:
You may contact Ontar by:
Standard Technical Support
Ontar offers Standard Technical Support applies after the initial 3 month free support period and is available via
phone, email or fax. The pricing structure is:
- Case by Case basis: $45 per case
- One year support: $300 (not to exceed 8 cases)
Enhanced Technical Support
Ontar offers Enhanced Technical Support using GoToMeeting (www.gotomeeting.com)
which allows Ontar technical support personnel to interactively walk through support issues online. The
pricing structure is:
- Case by Case basic: $80
- One year support: $600 (not to exceed 8 cases)
Training programs are designed to give the customers, the greatest impact in
the shortest period of time. They include specific topics tailored to meet
customer needs and application requirements. All seminars are designed to
benefit both new personnel and experienced employees.
To know more about Worskhops and the upcoming workshops, please
Please follow this link
for the list of meetings and workshops, Ontar is scheduled to attend, exhibit
and present papers.
Certain products sold by Ontar are not eligible for technical support. Please
see our Unsupported Products Page.
All prices subject to change.